If we are unable to locate the missing product a replacement will be sent. If you have not received your order within 28 working days from the despatch date, customers should contact Customers Services. We can only accept CPAP mask returns that are unopened and unused. We regret, however, that we cannot, in this case, refund the delivery and the return postage costs.įor hygiene purposes, we cannot accept returns on toileting, incontinence, showering, or bedding products. If you find your purchase is unsatisfactory, we are happy to exchange items or refund your credit/debit card, provided the goods are returned to us within 7 days of their receipt, in the original undamaged packaging, and in a re-saleable condition. However in the unlikely event of a product arriving damaged, customers should contact Customer Services within a reasonable time of receipt and return the package within a reasonable time, for a replacement to be sent. It is our policy to operate a fair and transparent ordering process.īeechfield Healthcare Ltd makes every effort to ensure products arrive in perfect condition. ![]()
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